Shipping & Returns
Dwell offers free Standard Shipping on all orders over $100.
For Express Shipping and orders under $100 a $10 flat rate for Standard Shipping, or $15 flat rate Express Shipping will apply.
Dwell partners with Australia Post and currently ships within Australia only. A tracking code will be sent via email when your order is processed.
Standard Shipping to capital cities and metropolitan areas can take between 2 – 7 business days and Express Shipping can take 1 – 2 business days. Regional deliveries may take longer. (Please check with your local post office for more accurate timing).
Armadillo & Co orders
Entrance Mats and items from the A&Co Tabletop range will be delivered as per the standard or express shipping options outlined above.
Perennial Collection (circular) floor rugs will be shipped free of charge, directly from the Armadillo & Co warehouse and dispatched the following day. All items will be shipped via courier and will need to be signed for. Please allow 3-7 business days for delivery via TNT Standard Delivery.
Should you wish for your delivery to be left unattended, please email firstname.lastname@example.org with “A&Co Authority to Leave” in the subject line and include your name, address and invoice number in the body of the email.
In the unlikely event your purchase is out of stock, we will contact you within 24 hours.
We will gladly offer an exchange or credit note within 30 days of purchase, should you change your mind. Return postage will be at the cost of the customer. Refunds will only be issued in the instance of a faulty item, in accordance with Australian Consumer Law. Please contact us at email@example.com or 07 5503 1657 should you encounter any faults with your product, or would like to arrange an exchange.